The terms and conditions set out below shall constitute a binding contract between OpenRoads Group PTY LTD trading as OpenRoads Rally, ABN 32660507951, 32 Rennison Street Parkdale VIC 3195 (“OpenRoads Rally”) and the individual holding or using a ticket (“Ticket Holder”, “Patron”, “You”) in relation to the event known as OpenRoads Rally held in Victoria and New South Wales (collectively referred to as the “Event”).
All terms and conditions set out below (the “Event Terms”) are to be read together with the Supplementary Regulations as made available on www.tickets.openroadsrally.com
Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.
1. Conditions of Entry
(a) Entry to and attendance at the Event is in accordance with these Event Terms, the Supplementary Regulations, the Website Terms and any other Event rules viewable at www.tickets.openroadsrally.com, displayed at the Event or communicated by OpenRoads Rally from time to time in any other format.
(b) Attendance at the event and the right of admission is reserved by OpenRoads Rally.
(c) By attending an event, You agree to OpenRoads Rally conditions of entry.
(d) You must have a valid Event ticket to enter the Event site.
(e) Tickets must be exchanged for a wristband once arriving at the Event site. Wristbands that are removed from wrists or tampered with will be rendered invalid and will not be replaced.
(f) You may be refused entry or required to leave the Venue or event for any valid reason, including:
(i) Where You cannot produce a ticket for the event.
(ii) Where You produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions.
(iii) Where You produce a ticket that is identified by OpenRoads Rally as having been sold by an unauthorised seller.
(iv) Where You refuse to remain in the areas designated on arrival at the venue for camping or riding
(v) Where You have in your possession and/or refuse to surrender to the OpenRoads Rally any prohibited object or article including but not limited to dangerous items.
(vi) Where You engage in an illegal activity or activity deemed in OpenRoads Rally’s sole discretion to be antisocial (including without limitation, being affected by alcohol or drugs).
(vii) Where You behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of staff and other people, including as a result of intoxication.
(viii) If, in the opinion of OpenRoads Rally, You behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, Event staff or any other persons working at or attending the Event.
(ix) Where You behave in a manner that unreasonably interferes with other people’s enjoyment of the event.
(x) Where You are riding a motorcycle without appropriate or required protective gear such as helmet, boots, gloves and pants.
(xi) Where You are unwell or intoxicated.
(xii) Where OpenRoads Rally considers that there may be a health and safety risk to yourself or to others in your attendance at the Venue or the event, including as a result of illness, personal hygiene, your support needs or other relevant factors. Where you have support needs to attend the Venue or the event, we encourage you to contact us in advance of the event, so we can discuss these with you.
(xiii) Where Your ticket appears to be tampered with, counterfeited or duplicated.
(xiv) If You are found on-site without a valid wristband or accreditation
(xv) Where you otherwise do not comply with these Event Terms, the Supplementary Regulations, the Event rules or fail to follow the reasonable directions of OpenRoads Rally staff.
(g) In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).
(h) This event will run under any Government requirements and restrictions at the time of the event
2. Event changes and information
(a) OpenRoads Rally reserves the right to change the Event program and presenter line-up and vary the Event date or venue at its discretion without prior notification.
(b) The event organiser reserves the right to withdraw, reschedule or substitute activities, tracks, presenters and/or vary advertised prices, event times and inclusions without notice. The event organiser reserves the right of admission and to enforce the venue entry conditions set by the venue.
(c) No ticket refunds or compensation will be made in circumstances where the Event program varies due to the non-appearance of an advertised presenter or activity.
3. Pricing and payment
(a) All prices are quoted in Australian dollars and are inclusive of GST.
(b) Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.
(c) Prices are subject to change without notice
(d) A booking fee may apply to each purchase and you will be notified of the applicable fee prior to purchase. This fee may vary depending on the payment method You select.
(e) You warrant that you have the authority to make payment for your purchase and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to make the purchase.
(f) If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on OpenRoads Rally website or otherwise communicated to you or human error or technical malfunction), OpenRoads Rally may cancel the order or the purchase and refund you the amount paid. Where the purchase was a ticket, OpenRoads Rally may offer you a replacement ticket to you at the correct price.
(g) OpenRoads Rally reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.
4. Refunds and exchanges
(a) If you notify us more than 60 days before the advertised event date, you are entitled to a refund (less the booking fee and an administration fee of $25 per ticket), provided that you purchased your ticket through an authorised sales channel.
(b) Refunds are not available within 60 days of the Event, regardless of the reason. We do not offer transfers of tickets to a future event.
(c) If you are unable to attend the Event, you may arrange for your ticket to be reissued to another person in accordance with Section 6: Ticket reissues.
(d) Refunds will be paid to the original ticket purchaser. Proof of identity and/or proof of purchase (including the original ticket) may be requested.
(e) Refunds will be processed using the original method of payment.
(f) Refunds may not necessarily be available at the time the refund is requested
(g) Refunds will be limited to the face value of the ticket, less any applicable booking fees, service charges, and administration fees.
(h) Unless required by law, OpenRoads Rally will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.
5. Cancellation
(a) Should the Event be cancelled or rescheduled, OpenRoads Rally will contact the original ticket purchaser via the email address provided at time of sale
(b) If the Event is cancelled or rescheduled due to circumstances beyond OpenRoads Rally’s control — including but not limited to extreme weather, bushfire risk, natural disasters, pandemic, or government-imposed restrictions — OpenRoads Rally will endeavour to reschedule the Event. In such cases, tickets will be valid for the rescheduled date.
(c) Where a reschedule is not possible or practical, OpenRoads Rally will not be obliged to offer a refund, unless required by law. You are encouraged to consider ticket or travel insurance for additional protection.
(d) If a Ticket Holder is unable to attend the rescheduled Event due to compassionate, medical, or work-related reasons, an exchange to attend a future event may be offered at OpenRoads Rally’s discretion, provided the request is made no later than 14 days after the details of the rescheduled event have been announced.
6. Ticket reissues
(a) Ticket reissues (change of name on a ticket) are available up to 7 days prior to the Event start date, subject to a $25 administration fee per ticket. These services are at the discretion of the event organiser and may be subject to change. Please contact support@openroadsrally.com to request a reissue.
(b) Ticket reissues will conclude 7 days prior to the Event start date. Requests received after this time will not be accepted.
(c) If you are unable to attend the Event, you may arrange for your ticket to be reissued to another person privately or within the OpenRoads Rally community (via our Discord channel). OpenRoads Rally does not facilitate or manage resale listings. It is the responsibility of the original ticket holder to arrange any such arrangements.
(d) Any person receiving a reissued ticket must meet all eligibility requirements for participation in the Event, including holding the appropriate motorcycle licence and any other required documentation. By accepting a reissued ticket, the recipient agrees to be bound by these Terms and Conditions.
(e) Tickets must not be resold for more than the original purchase price. Ticket scalping or resale above face value is prohibited.
(f) Reissue of tickets is not guaranteed and remains subject to approval at the discretion of the event organiser.
(g) Use of tickets for or in conjunction with any advertising, promotion, marketing, exchange or competition is strictly prohibited.
7. Health and Safety
(a) Entry to the Event is at the Ticket Holder’s own risk. Without limiting the generality of the foregoing, appropriate footwear, clothing and riding equipment must be worn at all times at the Event.
(b) Riders are expected to have suitable safety gear, including helmets compliant with Australian Standards. Body armour, gloves, full-length boots, riding pants, knee protection (soft or hard) and jackets should be worn. OpenRoads Rally reserves the right to refuse entry to activities to participants who are not wearing suitable protective riding gear.
(c) OpenRoads Rally recommends that due to noise levels, ear plugs should be worn by Patrons whilst operating a motorcycle. To the extent permitted by law, OpenRoads Rally takes no responsibility for any hearing damage or loss caused by excessive noise or any injury caused by the Ticket Holder’s failure to follow OpenRoads Rally’s directions or Event rules.
(d) In the event of Patron injury or illness, OpenRoads Rally may at its discretion, and at the cost of the Patron, arrange medical treatment and/or emergency evacuation as deemed essential or necessary for the safety of the Patron (and/or other Patrons at the Event).
(e) In the case of an emergency or serious injury, Patrons must follow all official directives of OpenRoads Rally or Promoter’s authorised staff and personnel.
(f) Patrons acknowledge that due to safety reasons there may be restricted capacities on some tracks and activities, and ticket purchase does not guarantee entry to these activities in such circumstances. Once it is determined by OpenRoads Rally (at its sole discretion) that the maximum capacity has been reached in these activities, there will be no further admissions until capacity allows.
(g) OpenRoads Rally promotes safe and legal riding. Police have the right to enter the forest and conduct police/traffic operations without notice. All event participants must observe all applicable laws.
8. Prohibited items
(a) The following items (without limitation and unless our event FAQ states otherwise) are prohibited and cannot be brought on to the Event site: animals (with the exception of registered guide dogs and service animals), glass, illegal substances, lasers, flares, fireworks, sparklers, flammable items, explosives, BBQs, gas bottles and butane cylinders, large furniture items, protest and political paraphernalia and banners, professional sound systems, clothing, jewellery or accessory displaying the name of any gang, club affiliated or similar organisations or any “declared organisation” within the meaning of the Crimes (Criminal Organisation Control) Act 2009 is not permitted, or any other item deemed by OpenRoads Rally or Event staff (in their discretion) to be dangerous or offensive or potentially dangerous.
(b) Ticket Holders and their property may be searched for prohibited items upon entry to or during the Event. Ticket Holders found with prohibited items or who refuse to make their clothes, bags, containers, vehicles or other possessions available for search by OpenRoads Rally, may be refused entry to the Event, ejected and/or have the prohibited items confiscated. Confiscated items will not be returned, replaced or reimbursed.
9. Images, Photography and Press
Ticket Holders consent to their inclusion in official photographic, film and other visual and audio recordings of the Event by OpenRoads Rally and/or any of its authorised representatives and contractors and grant OpenRoads Rally the right to use such photos and recordings for promotion, marketing and any other purpose without restriction.
10. Merchandise and other products
Merchandise and other products (including food and beverage products) will not be refunded or exchanged except as required by law (including the Australian Consumer Law).
11. Promotions and Competitions
If you received your ticket or other product as a prize, gift, donation or otherwise at no cost, these Terms and Conditions and the terms and conditions of the relevant promotion or competition apply to your use of the ticket.
12. Prizes
(a) Prizes are open to Event Attendees only
(b) Participation for some prizes have specific entry requirements. And these requirements may be changed at any time at our sole discretion.
(c) We reserve the right to substitute advertised prizes for replacements of equal value.
(d) Prizes may vary from those advertised
13. Waiver & Indemnities
(a) OpenRoads Rally will not be liable for or in respect of any proceeding, claim, loss, damage, cost, penalty or fine arising from any death or personal injury and/or property damage occurring or suffered at any time as a result of or in connection with your use of the motorcycle or attendance at, or participation in, the event whether caused or contributed to, directly or indirectly, by any act or omission (including negligence) on the part of OpenRoads Rally. So far as this clause operates to exclude conditions that would otherwise be implied in this agreement by the Australian Consumer Law and Fair Trading Act 2012 (Vic), the following particulars are applicable:
(b) Except to the extent that the Australian Consumer Law and Fair Trading Act 2012 (Vic) applies such that liability cannot be excluded or limited, OpenRoads Rally will not be liable for or in respect of any proceeding, claim, loss, damage, cost, penalty or fine suffered, incurred or arising at any time by You or in your favour as a result of or in connection with your use of a motorcycle or attendance at, or participation in the Rally whether caused or contributed to, directly or indirectly, by any act or omission (including negligence) on the part of OpenRoads Rally
(c) You agree to indemnify OpenRoads Rally and it’s partners to the extent permitted by law in respect of any proceedings, claims, losses, damages, injuries (including death), costs, penalties or fines arising as a result of or in connection with your use of a motorcycle or attendance at, or participation in the event whether caused or contributed to, directly or indirectly, by any act or omission (including negligence) on the part of OpenRoads Rally or another of the entities.
(d) To the fullest extent permitted by law, Ticket Holders waive all legal rights of action against and fully release OpenRoads Rally, its directors, officers, agents, employees, contractors and volunteers from and against all claims for compensation, expense, loss, damage, injury or death suffered or incurred howsoever arising out of or in relation to the Ticket Holder’s use of a motorcycle or attendance and participation in the Event including without limitation, liability for any negligent or tortious act or omission on the part of the persons released or under statute or for breach of these Event Terms. Patrons agree to indemnify OpenRoads Rally, its directors, officers, agents, employees against any loss, damage or expense suffered or incurred by OpenRoads Rally as a result of any negligence or breach of these Event Terms by the Patron.
(e) OpenRoads Rally shall not be liable for any failure to perform or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to fire, flood, storm, lightning, earthquake, pandemic, government restriction, civil disturbance, acts of terrorism, or war. In such cases, OpenRoads Rally may cancel or reschedule the Event at its sole discretion and without obligation to provide a refund, except where required by law.
14. Voluntary Assumption of Risk
(a) You enter the Venue at your own risk.
(b) You understand that attendance at OpenRoads Rally may carry with it certain dangers, including the risk of death, injury and theft and damage to you or your property.
(c) By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, death, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticket holders, visitors, guests, and the employees and agents of OpenRoads Rally.
15. Amendments to terms and conditions
(a) OpenRoads Rally may update, replace or vary these Terms and Conditions at any time. Changes will be made effective by posting them on www.openroadsrally.com and www.tickets.openroadsrally.com. It is your duty to keep yourself apprised about the recent version of our Terms and Conditions.
(b) By making a purchase through OpenRoads Rally or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.
16. Privacy
(a) You will be asked to provide personal information (including email address, postal address and other contact information) when making a purchase. Please ensure that you provide current, complete, and accurate information. If you do not provide personal information when requested, we may not be able to fulfil your order and may not be able to contact you to give you information about the event or to advise you of changes to the event including cancellation
(b) If You are booking for other Patrons, please add their unique email addresses in so that we can email them their tickets, contact them with event information and assist with their enquiries
(c) In order to ride in our events You will need to provide personal information not limited to health history, licensing and motorcycle registration details and emergency contact details.
(d) It is a condition of purchase that the Ticket Holder consents to OpenRoads Rally collecting and retaining their personal information in accordance with its Privacy Policy (located on www.tickets.openroadsrally.com) and the Privacy Act 1988 (Cth).
17. Victorian law and jurisdiction
These Terms shall be created, performed, interpreted and enforced in accordance with the laws applicable in Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts of that place.
18. Gift Cards
Redemption: Gift cards can be redeemed only on www.tickets.openroadsrally.com They can be used towards the purchase of any available products or services.
Non-Refundable: Gift cards are non-refundable and cannot be transferred, exchanged, or resold and cannot be redeemed for cash (except where required by law).
Expiration: The gift card expires after 300 days and there are no inactivity, service or other fees associated with it
Purchase and Activation
You can purchase the gift card on our website
The gift card is activated immediately and there is no waiting period
You will receive an email confirmation and if you have selected, gift card will be sent to the receiver.
Usage Limitations
The gift card can be combined with other offers, discounts and promotion codes
Partial Redemption:
If the purchase doesn’t use the entire value of the gift card, credit will remain on the card
The balance may be used in the future with the same gift card code
Cancellation and Refund Policy
Where the payment was made with a gift card, the normal refund policy will apply
Any amount to be refunded to the gift card user will be given in an additional gift card or coupon
Lost or Stolen Gift Cards:
We are not responsible if a gift card is lost, stolen, destroyed, or used without permission. The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser or designated recipient.
Limitations: Gift cards cannot be used to purchase other gift cards. They are not reloadable.
Compliance with Law: By purchasing or using a gift card, you are certifying and representing to OpenRoads Group that the activities in connection with which the gift cards will be used will comply with these Terms and Conditions and all applicable laws, rules, and regulations, and that the gift cards will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to consumers or OpenRoads Group.
